5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that almost all security guard businesses are capable of supplying the service that property managers want, but also often do not because of a lack of ongoing excellent management procedures.
Security guard businesses are unlike any seller a home supervisor usually hires. If you hire a painter, you can see whether or not they are doing their jobs by looking at the walls. But when you hire a security guard company, how often can you determine if the protector organization is performing their job including running background checks and drug screenings, providing good training to your guards, and efficiently tracking and supervising your defenses. In the majority of cases they probably are, but it’s important to employ a method of verification and quality management to ensure that problems associated with the deficiency of doing these jobs don’t start to occur.
In this article we will discuss five (5) easy actions to enhancing your safety guard service and attaining everything you picture as your ideal keyholding.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified amount of training before they could start working as security guards. If your condition is among these states, ensure your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security provider and ask yourself does it look adequate.
It is also your security guard firm performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another superb way to screen if the protector is a good match for your property is to perform a short”interview” to get a sense of the guard and also to describe your expectations. This initial conversation will tell you a good deal on what to expect from this shield and it provides you an opportunity to request another shield if you think it is essential.
Assess Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every shield to the company itself, in many cases the guard’s orientation to his assigned land isn’t quite as complete. We predict the orientation to the assigned land”Website Specific Training”. Find out what your website specific training resembles:
• Does it occur at your property?
• How long is each officer educated?
• How long can the security firm double bank?
Determine the response to every one of the questions and make sure they match what you feel is adequate. You should even consider sitting in on your safety guard business’s orientation and your website special training to get an understanding of what goes into preparing a shield to work at your property.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of good security guard service. When security businesses provide poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their job isn’t important and they start to find themselves as not as a part of the security team. When guards don’t feel like part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how can your security guard firm remotely supervise its guards? Outside the normal security firm field supervisor spot checks, the two methods of remote oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards must make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they’re on your property. These tracking systems allow the security guard company to track the time and log the action of these guards while they’re making rounds to several areas on your property. Most Officer Tour Tracking Systems can generate reports that empower the safety guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be provided with an abridged version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that having a method for guards to check in regularly with the safety guard provider provides a way of earning sure each guard is safe and alert. By having guards check-in regularly together with the safety guard company, at least every 30 minutes, guards feel their security is important and being awake and alert is an important part of their job.
Expand Your Guards
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your safety while you aren’t there. During these inspections, make sure to ask your safety guards questions regarding their responsibilities and duties to ensure they understand their jobs. In reality, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be confident the consultant isn’t actually a security guard company. If so, your audit is guaranteed to develop problems with your existing security guard company.